ADAMS Coachlines

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Travel classy and comfortable with ADAMS Gold Class. We offer a high standard and great services!

Quality Management

Our Quality Management System focuses of all aspects of the delivery of our services. From the initial inquiry to the collection of feedback, we offer a commitment to quality and the absolute satisfaction of our clients. Our software based Quality Management system allows the tracking of quality conformance’s, customer complaints and quality issues with our services that ensures that any issues are managed in line with our quality management procedures to ensure the continual satisfaction of our clients.

All staff are trained in the use of the Quality Management System to ensure they understand their requirements in regards to the delivery of a quality service. At ADAMS, After Safety it’s all about the service.

We are proud to announce that we are now ISO 9001:2015 certified.

To become ISO9001:2015 certified, ADAMS underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the quality management standard. ADAMS decision to re-certify to ISO 9001:2015 was a proactive one that not only anticipates the demands of our customers, but also demonstrates a commitment to providing quality services to all current and future customers. To maintain our certification, ADAMS will perform audits to ensure compliance and to assess initiatives for continued improvement.